Fashnow Technologies Private Limited ("Fashnow", "we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Fashnow mobile application, website, and related services.
By accessing or using Fashnow, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
Personal Information
We may collect the following information:
- Full name
- Mobile phone number
- Email address
- Delivery address
- Billing address
- Profile information
- Account login credentials
Transaction Information
We may collect information related to:
- Orders placed
- Purchase history
- Payment transactions
- Refund and return requests
Device Information
We may automatically collect:
- Device model
- Operating system
- IP address
- App version
- Browser information
- Device identifiers
Location Information
With your permission, Fashnow may collect location information to:
- Provide delivery services
- Display nearby stores and products
- Improve delivery accuracy and user experience
2. How We Use Your Information
We use your information to:
- Create and manage user accounts
- Process orders and payments
- Facilitate deliveries
- Provide customer support
- Send order updates and notifications
- Improve platform functionality and user experience
- Detect fraud and prevent misuse
- Comply with legal obligations
3. Payment Information
Payments are processed through secure third-party payment providers. Fashnow does not store complete credit card, debit card, UPI PIN, CVV, banking passwords, or other sensitive payment credentials on its servers.
5. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect your personal information from unauthorized access, loss, misuse, disclosure, or alteration.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Fulfill legal obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, it may be securely deleted or anonymized.
7. User Rights
Subject to applicable laws, users may:
- Access their personal information
- Request correction of inaccurate information
- Request deletion of their account and personal data
- Withdraw consent where applicable
Requests may be submitted through our support channels.
9. Children's Privacy
Fashnow offers products for customers of all age groups, including children's fashion, accessories, and related products. However, account registration and purchases on the platform must be completed by individuals who are at least 18 years of age or by parents, guardians, or authorized adults acting on behalf of minors.
We do not knowingly collect personal information directly from children without appropriate parental or guardian consent. If we become aware that personal information has been collected from a child without proper authorization, we may take reasonable steps to delete such information in accordance with applicable laws.
Parents and guardians are encouraged to supervise children's online activities and ensure that any purchases made through the platform are conducted under their guidance and authorization.
10. Third-Party Links and Services
Our platform may contain links to third-party websites or services. Fashnow is not responsible for the privacy practices or content of such third parties.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be published on the platform with the revised effective date.
Continued use of Fashnow after updates constitutes acceptance of the revised Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
By using Fashnow, you acknowledge that you have read, understood, and agreed to this Privacy Policy.