Welcome to Fashnow. These Terms & Conditions govern your access to and use of the Fashnow mobile application, website, and related services. By using Fashnow, you agree to comply with these Terms & Conditions.
1. About Fashnow
Fashnow is an instant fashion shopping and delivery platform that connects customers with local fashion stores, brands, and sellers. Fashnow facilitates product discovery, ordering, payment processing, and delivery services.
2. User Eligibility
By using Fashnow, you represent and warrant that:
- You are at least 18 years of age or using the platform under parental supervision.
- You have the legal capacity to enter into binding agreements.
- The information provided during registration is accurate and complete.
3. Account Registration
Users may be required to create an account to access certain features of the platform.
You are responsible for:
- Maintaining the confidentiality of your account credentials.
- All activities conducted through your account.
- Providing accurate and updated information.
Fashnow reserves the right to suspend or terminate accounts involved in fraudulent, unlawful, or abusive activities.
4. Products and Pricing
- Product listings, descriptions, images, and prices are provided by sellers.
- Fashnow strives to maintain accurate information but does not guarantee that all content is error-free.
- Product availability and pricing may change without prior notice.
- Colors and product appearance may vary slightly due to device display settings.
5. Orders and Acceptance
- Orders placed through Fashnow are subject to seller acceptance and product availability.
- Fashnow reserves the right to refuse, cancel, or limit any order at its discretion.
- Users will receive an order confirmation upon successful placement of an order.
6. Payments
- Payments are processed through secure third-party payment gateways.
- Users agree to provide valid payment information.
- Orders will be confirmed only after successful payment authorization.
- Fashnow is not responsible for payment gateway failures or banking issues beyond its control.
7. Delivery Services
- Fashnow facilitates fast and on-demand delivery services.
- Delivery times displayed on the platform are estimates and may vary due to traffic, weather conditions, seller availability, inventory constraints, or unforeseen circumstances.
- Delivery availability may vary depending on the service area.
- Fashnow shall not be liable for delays caused by factors beyond reasonable control.
8. Cancellations, Returns and Refunds
- Order cancellation is permitted only before dispatch unless otherwise stated.
- Return and refund eligibility depend on the seller's return policy and applicable product category.
- Refunds, where approved, will be processed to the original payment method within the applicable processing period.
- Certain products may be non-returnable for hygiene, safety, or regulatory reasons.
9. User Conduct
Users agree not to:
- Violate any applicable laws or regulations.
- Submit false, misleading, or fraudulent information.
- Interfere with platform operations.
- Attempt unauthorized access to accounts, systems, or data.
- Infringe intellectual property rights.
- Use the platform for unlawful or harmful activities.
10. Intellectual Property
All trademarks, logos, branding, software, content, graphics, designs, and platform features associated with Fashnow are owned by Fashnow Technologies Private Limited or its licensors and are protected by applicable intellectual property laws.
11. Limitation of Liability
To the maximum extent permitted by law, Fashnow shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of the platform, products, delivery services, or third-party services.
12. Third-Party Services
Fashnow may integrate with third-party payment providers, logistics partners, and other service providers. Fashnow is not responsible for the acts, omissions, or services provided by such third parties.
13. Suspension and Termination
Fashnow reserves the right to suspend, restrict, or terminate user access at any time if these Terms & Conditions are violated or if the platform is used in a manner that may cause harm to Fashnow, sellers, customers, or third parties.
14. Modifications
Fashnow may modify these Terms & Conditions at any time. Updated terms will be posted on the platform and become effective immediately upon publication.
15. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from the use of the platform shall be subject to the exclusive jurisdiction of the courts having jurisdiction over Bengaluru, Karnataka, India.
16. Contact Us
For any questions regarding these Terms & Conditions, please contact us through the support channels provided within the Fashnow platform.